One platform for the people who buy from you and the people who work for you. The help desk and the service desk in one, built to fit the way you already work.
// one platform · for everyone you answer to
// meet people wherever they reach out
CommsDeck is where the questions land, get answered and get tracked, whether they come from a customer or a colleague. Instead of one tool for the outside world and another for your own team, it is a single platform that does both, and lets you keep them as joined-up or as separate as you like.
Answer your customers quickly on whatever channel they use, with the history, the context and the tools to do it well.
Give your own people a proper way to ask for what they need and get it sorted, from IT and finance to facilities and HR.
Shared tools, shared knowledge, one login. Run both sides together or wall them off, with a smart layer to lighten the load.
Helping a customer and helping a colleague are the same job done two ways, usually by different teams. CommsDeck gives you both without muddling them together.
Fast, friendly help on every channel the people who buy from you actually use.
A proper place for your own people to ask for what they need and get it sorted.
Keep the two completely separate, run them together, or land somewhere in between. You decide who sees what.
The tools to handle a flood of conversations without dropping any, keep your team in step, and let people help themselves before they ever reach you.
Email, chat, web forms and the help centre all flow into the desk. Work it as one shared view, or split it cleanly by team and channel. However you lay it out, nothing slips through the cracks.
A smart layer that takes the easy, repetitive questions off your team's plate and tees up the rest, so people spend their time on the work that actually needs them, not the same answer for the hundredth time.
A clean, searchable help centre means the easy questions answer themselves, at any hour, for customers and your own team alike. Good answers surface at the right moment, so the desk only picks up what really needs a person.
Set the desk up around your business, not the other way round. Build the forms you need, send each request to the right team, and make it look like you. A wholesale order, a complaint and a password reset are different shapes, so set them up that way, by the people who run the desk.
See how busy you are, how fast you are replying and where things get stuck, without building a spreadsheet. Spot the queue that is drowning before it becomes a problem, and prove the desk is pulling its weight.
Set a rule once and the desk does the repetitive bits for you: tag it, send it to the right team, chase the ones going quiet, close the ones that are done. The kind of tidying up that quietly eats an afternoon.
Everything whoever is helping needs in one place: the conversation, who it is from, the history and a hand from the assistant. A rough sketch of the workspace, not the finished article.
Send each conversation to the right team or person automatically, by who is asking and what they need.
Answer the questions you get every day in a click, with replies that fire a few actions at once.
Promise a reply time and keep to it, with gentle nudges before anything slips.
Private notes, mentions and a quiet word with a colleague, all without the customer seeing.
Set up the views you work from each day and jump straight to the queue you need.
For the requests that need a yes first, route them for sign-off before any work begins.
Decide exactly who can see and do what, so the right people handle the right work.
Tie the desk into the tools you already run, with a proper way to plug things together.
Every contact, every request, every answer, kept in one place and easy to find.
One platform, plenty of shapes. A few of the ways a business can put CommsDeck to work.
Field questions, complaints and requests across email, chat and the web, keep replies fast and let the help centre soak up the easy ones.
Give staff one place to report a problem or ask for access, with sign-off where it is needed and a record of what is where.
Handle orders, supplier queries, expenses and people questions as their own kinds of request, each routed to the right desk.
Run customer support and internal service on a single platform, so there is one place to look, one login, and one thing to run instead of a stack of them.
Customer support and internal service do fundamentally the same job. Running a separate product for each means two of everything to pay for, learn and keep in step. Here is the difference.
One tool for the people who buy from you and the people who work for you.
Whoever is asking for help gets real answers and real visibility, not a form and a wait.
The clever bits take work off your team's plate, rather than getting in the way.
Your data, your branding, and a real studio behind it when you need a hand.
CommsDeck comes from Axenara, a studio that takes the hard parts of the internet off your hands, from building a site, to keeping it online, to looking after the people who use it. One team behind the lot, real people you can reach, not a chain of suppliers pointing at each other.
Visit Axenara →We are building it now, starting with our own work and the businesses we look after. If it sounds like the thing you have been missing, or you just want to know more, say hello.
✉ commsdeck@axenara.com